What payment methods do you accept?
We accept PayPal as the main payment method, fast and secure...

Is PayPal safe?
Yes, all payments are processed securely through PayPal’s encrypted system.

Can I pay for several products in one payment?
Yes, you can make a single PayPal payment for your entire order.

Do you ship worldwide?
Yes. All orders are shipped directly from Peru to the world.

Which shipping companies do you work with?
SERPOST and DHL Express.

How long does delivery take?
DHL USA: 3–5 days, Worldwide: 7–10 days, SERPOST: 2–4 weeks.

When will my order ship?
Orders are processed within 3 business days after payment.

I didn’t receive all my products, what should I do?
Large orders may arrive in more than one package.

My package arrived damaged, who do I contact?
Email sales@inkasecrets.com with subject “Damaged Order”.

Are your products handmade?
Yes, we work directly with Peruvian artisans and local producers.

Why are your prices competitive?
Because we work directly with communities and workshops.

Can I order products not listed?
Yes, contact us for special orders.

What is your feedback policy?
Positive feedback helps us support artisans.

I have a question not listed, what should I do?
Contact us at sales@inkasecrets.com.